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For those of you in the Rio Grande Valley:

I'd seen on here people saying that their Mattel vouchers had been accepted, but when I tried it on the one down here (HEB; currently has three KS Frankies, two KS Draculauras, a ton of Deuce FPs, two Toralei FPs and one Clawdeen FP) it wasn't in the system. 

Has anyone has reported successes? Failures?

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TRU took my voucher fine, but either way I'm going to talk to Mattel about it.

Khaleesi said:

Used my voucher at toys r us, they took it fine. wether it inputs in their system or not isnt the customers fault and they HAVE to use it becuase its a manafactures coupon

What's FP? I totally need a Deuce.

My niece didn't have any issues using her voucher, and I've used Mattel vouchers in the past from recalls - but Canada doesn't scan UPCs to put in coupons,the amount of the coupon or voucher is manually subtracted from the bill - unless the store has their own coupons or vouchers that they've put into the system.
Milksake, contact Mattel and tell them that that particular store refused to accept the voucher - but you'd be better to contact that particular store's manager - you can do that either by going in to the store or calling direct, or by contacting their head office.

Khaleesi - as an avid couponer I can tell you with absolute certainty that retailers are not required to accept manufacturer's coupons, or certain types of coupons or vouchers.  (For example London Drugs doesn't accept printed coupons over $3 and Costco doesn't accept any coupons other than their own). It all depends on the store and their coupon policy...

In this case it's possible that the cashier was unaware of HOW to apply a coupon that doesn't scan into their system, either way I would have requested to speak to the cashier supervisor, or the store manager.

What's HEB?

HEB is a major grocery store here in Texas (may be in some other southern states as well).

And what is this MH Mattel voucher?! I want one! Lol

It's a voucher/coupon that Mattel can send if you have issues with one of their products - it's essentially their version of a refund.  They'll send it out if they don't have a replacement doll.  Though they may request that you send the damaged doll back to them.

Franky Stein said:

HEB is a major grocery store here in Texas (may be in some other southern states as well).

And what is this MH Mattel voucher?! I want one! Lol

Oh ok thanks. I wondered if Mattel would do anything about all the people I've seen that have dolls with broken arms and legs. I'm hoping to avoid that problem so hopefully I won't need a voucher lol

Witchy said:

It's a voucher/coupon that Mattel can send if you have issues with one of their products - it's essentially their version of a refund.  They'll send it out if they don't have a replacement doll.  Though they may request that you send the damaged doll back to them.

Franky Stein said:

HEB is a major grocery store here in Texas (may be in some other southern states as well).

And what is this MH Mattel voucher?! I want one! Lol

I was too! I've had two so far-- they gave me a thing for my Nefera (2$) and a 25$ voucher for my Clawdeen who came with a broken arm. . . Sadly I've yet to use it.

Franky Stein said:

Oh ok thanks. I wondered if Mattel would do anything about all the people I've seen that have dolls with broken arms and legs. I'm hoping to avoid that problem so hopefully I won't need a voucher lol

Yeah that sucks cuz they aren't shipping any basic or SO Clawdeens as of now :/
And may I ask what doll are you supposed to get for $2?? Lol

Milksake said:

I was too! I've had two so far-- they gave me a thing for my Nefera (2$) and a 25$ voucher for my Clawdeen who came with a broken arm. . . Sadly I've yet to use it.

Franky Stein said:

Oh ok thanks. I wondered if Mattel would do anything about all the people I've seen that have dolls with broken arms and legs. I'm hoping to avoid that problem so hopefully I won't need a voucher lol

KS? FP is fashion packs right?

Where do you find manufacturer coupons? Also, where did you get a voucher

It was actually Sweet 1600 Clawdeen, which may not be so bad, but we have nothing in this area! Doesn't help that I have a lot going on that's expensive right now.

Franky Stein said:

Yeah that sucks cuz they aren't shipping any basic or SO Clawdeens as of now :/
And may I ask what doll are you supposed to get for $2?? Lol
Yeah I mainly see her at TRU right now where it's over priced :/
And I was just taking a closer look at my Clawdeen from the sisters two pack and her wrist joint is tilted in the wrong direction! It took a lil working with but now it bends although at a weird angle lol
What was wrong with your Clawdeen?

Milksake said:

It was actually Sweet 1600 Clawdeen, which may not be so bad, but we have nothing in this area! Doesn't help that I have a lot going on that's expensive right now.

Franky Stein said:

Yeah that sucks cuz they aren't shipping any basic or SO Clawdeens as of now :/
And may I ask what doll are you supposed to get for $2?? Lol

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